Frequently Asked Questions

Direct Answer: You can access Edusoft Academy across Android and iOS devices by downloading the official mobile applications.

Practical Details: Android users can install the app from the Google Play Store. Apple users can download it through the Apple App Store. You can also log into the web portal at app.edusoftacademy.com using your registered credentials.

Boundary: Device compatibility is limited to supported modern smartphone operating systems; desktop application installers such as .exe or .dmg are not provided.

Direct Answer: Edusoft Academy offers structured preparation packages covering complete syllabi for civil service and banking career paths.

Practical Details: Categories include Loksewa (PSC) Section Officer, Nayab Subba and Kharidar, as well as banking entrance preparation for institutions such as Nepal Rastra Bank (NRB) and Rastriya Banijya Bank (RBBL). Fees vary depending on whether you choose single-paper preparation or a comprehensive package.

Boundary: Guaranteed job placement or interview success is not included; the focus is curriculum coverage, test preparation and expert mentoring.

Direct Answer: Yes. Edusoft Academy provides specialized test-preparation modules tailored for undergraduate and graduate management entrance exams in Nepal.

Practical Details: The curriculum covers CMAT, PUMAT, PUFOM and KUMAT, focusing on quantitative aptitude, logical reasoning, verbal ability and general awareness. Preparation batches are offered around university admission cycles.

Boundary: University registration forms, application fee processing and official college admission counseling are not handled directly through the course fee.

Direct Answer: Students can attend real-time lectures with two-way interaction and access recorded backups through their user dashboard.

Practical Details: Live sessions allow students to clear doubts and interact with instructors, including faculties such as Raju Sir and Sunil Sir. If you miss a live stream, HD recorded video backups are uploaded to the portal for review throughout the active subscription period.

Boundary: Live class streaming requires a stable internet connection; offline downloading of raw video files onto local computer storage is restricted to protect intellectual property.

Direct Answer: Edusoft Academy provides comprehensive visual books and reference guides featuring concept flowcharts, shortcut tips and past exam questions.

Practical Details: Study materials can be accessed digitally within the student app or selected physical books can be ordered through the Book Delivery service. Delivery timelines are generally stated as 3 to 7 working days across major cities in Nepal.

Boundary: International shipping of physical books outside Nepal is currently not supported.

Direct Answer: Edusoft Academy maintains an exceptional track record, reflecting a reported 95%+ success and selection rate backed by positive student reviews.

Practical Details: Edusoft Academy states that over 150,000+ active learners rely on its platform and reports an average student satisfaction rating of 4.8/5. Testimonials and success stories from aspirants are featured across official platforms.

Boundary: Individual selection depends heavily on student dedication, exam performance and respective commission cutoffs; past success statistics do not guarantee individual outcomes.

Direct Answer: Course purchases and digital subscription fees are generally non-refundable once activated and accessed.

Practical Details: In exceptional cases such as duplicate payments or verified technical system errors that prevent course activation, a formal support request can be raised for review. Verified refunds, where approved, are processed back to the original payment method.

Boundary: Change of mind, failure to clear an exam or partial usage of course materials do not generally qualify for a refund or course transfer.

Direct Answer: Edusoft Academy's support team is available to help resolve technical glitches, login issues, course-access problems and payment-related platform issues.

Practical Details: You can reach out through the official support channels listed on Edusoft Academy or through WhatsApp/phone assistance. Support availability may vary by working day and operational schedule.

Boundary: Support is focused on platform-related technical issues, account access and course navigation; troubleshooting third-party hardware, device malware or personal internet-service-provider issues is not included.

Direct Answer: Yes. Edusoft Academy provides selected free demo courses, introductory sessions and trial resources for prospective students.

Practical Details: You can use the free demo course section below to select a program and visit the corresponding course page. This helps prospective students evaluate teaching methodology, faculty expertise and the course interface before committing to a paid package.

Boundary: Free access is limited to introductory modules or designated demo resources; full syllabus access, premium test series and physical books require an active paid subscription or applicable course purchase.